Please take a minute to read the following policy so you understand how we use the personal information we ask you to submit. If you use any of Knawat services, you agree to these terms.
Our commitment to privacy
Your privacy is important to us. For a better protection to your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available from our footer navigation that is found on every page of our website. When you register at Knawat, we ask you for personal information. We use this information to process your orders, conduct account verifications, and to communicate with you about the status of your orders. We also use your email address to send you newsletters you are subscribed to during registration, as well as messages about Knawat special offers, promotional announcements, and consumer surveys. Occasionally, we send our customers special offers and promotional information via postal mail, using the shipping address provided. If you no longer want to receive the newsletters or other announcements simply unsubscribe by clicking unsubscribe links.
This notice applies to all information collected or submitted on the Knawat website. On some pages, you can order memberships, order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Credit/debit card information
Alternative payment information (Wire, PrePay, PayPal, etc.)
Unique identifiers (such as username and password)
Retail site URL or marketplace name
Shipping account information
On some pages, you can submit information about other people. For example, if you order a product and want it to drop shipped directly to your customer, you will need to submit their address. In this circumstance, the types of personal information collected are:
How you can access or correct your information
You can access your personal information collected by Knawat by logging into your account and visiting Edit Profile section in the website. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
How we use the provided information
The primary use of your personal information, other than directly in connection with a purchase, is to efficiently provide you with personalized, relevant information.
We also use registration information to let you know about new features or other offers of interest from us and to address customer service needs and requests.
Unlike what is common, cookies do not extract private or personal information from your computer’s memory, but rather, record only information you volunteer to us upon registering or visiting the site. Cookies are tiny files placed onto the hard drive of your computer when you register at our Web site that enable our server to recognize or “remember” who you are each time you return. Cookies can be removed by following Internet browser help file directions.
Like most standard website servers, we use log files. This includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.
Communications with the customers
Communications from Knawat
• Special offers and updates.
• We send all new members a welcoming email to verify password and username.
• Members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users, we present the option to not receive these types of communications.
• We also send all registrants special offers and updates regarding our services. If you are a former customer, you will continue to receive special offers and updates regarding our services unless you choose to unsubscribe from such communications.
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users’ privacy, we provide a way to opt-out of these communications.
• Service announcements:
On rare occasions, it is necessary to send a strictly service-related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.
• Customer service:
We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account, we reply via email or phone, in accordance with the users’ wishes.
-During the registration process, we collect phone information so that we may call you for account management purposes. We also will call you during the first several weeks of your trial or service to provide answers to any questions, as well as to offer additional promotions only available via phone.
-After the first several weeks of your trial or service, we, or our authorized marketing partners, may periodically contact you for the purposes of improving our services by asking you to answer questions or complete surveys or by offering you other services that we feel you may benefit from.
Information submitted by you online (such as information about products you purchase from us, your name, address, email address) may be shared with companies with which we have a commercial relationship, including companies through which you reached Knawat. For example, if you make a purchase with us because of a special offer made through another site acting as a distributor of our products, in that circumstance you will be considered their customer as well.
We will not, except as may be required by law, share with any other party your password or payment information. We may also share information about you (including name, email address, phone number, and postal address) to our marketing partners or other companies with whom we have a commercial relationship so they may contact you about information and services that we feel you would benefit from.
We also reserve the right to disclose aggregated user statistics, such as “45% of our users are female” in order to describe our services to prospective partners, advertisers, and other third parties. Under the protection of confidentiality agreements, Knawat may match common user information, such as name, address and phone number with third party data to avoid duplication and prevent errors.
Our commitment to data security
Knawat takes every precaution to protect our users’ information. When users submit sensitive information via the website, their information is protected both online and off-line.
When our registration/ order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry – SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just “surfing.”
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Finally, the servers that store personally identifiable information are in a secure environment, behind a locked cage in a locked facility.
Our commitment to protecting the privacy of children
To protect the privacy of young people is particularly important. For this reason, we do not take or keep information for children under 13 years old on our site. There is no content on our site that attracts children less than 13 years of age. To subscribe to Knawat services, the member must be over the age of 18 and have a valid credit card.
Personal Information We Collect
When registering on our Site, you are asked to enter your name and email address. This allows us to send you updates, essential information, and invoices if you upgrade your account. When you personalize your profile, you may also enter your mailing address and phone number. We’ll never sell your personal info to third parties, and we won’t use your name or company in marketing without your permission, either.
When you register to our App, we are automatically able to access certain types of information from your online stores, such as an address, city, country, shop currency, domain, shop ID, and IP address. This information is only used to ensure that our App is correctly applied to your business.
When We Collect Information
We collect information from you when you register on our Site, browse the Site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, use live chat, or enter information on our site.
How We Use Your Personal Information
Customer Service is extremely important to us. When you write knawat with a question or to ask for help, we’ll keep that correspondence, and the email address, for future reference. When you browse our marketing pages, we’ll track that for statistical purposes (like conversion rates and to test new designs). We also store any information you volunteer, like surveys, for as long as it makes sense.
We may also use the information we collect from you when you register, upgrade your account, place an order, respond to a survey or marketing communication, browse the Site, or use certain other site features in the following ways:
- Site Enhancements & Customer Service
- To create a more personalized experience on the Site
- To improve, optimize, and maintain our Site
- To deliver content and/or product offerings
- To better service you, especially by responding to your requests, comments, and questions
- To develop and provide search, learning, and productivity tools and additional features
- Orders & Fulfillment
- To quickly process orders
- To communicate order information with you and the supplier who will fulfill the order
- In some cases, to create invoices that are included in orders
Your Rights (Data updating or deletion)
Subject to any exemptions provided by law, if you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at [email protected] to obtain this information.
How to contact us
If you have any questions or concerns please contact our customer service
Last update in December 2017