Terms & Conditions
Knawat website is operated by Knawat, LLC, for Marketing and Foreign Trade or its affiliates. These Terms of Service apply to Knawat and not to the content of third parties.
While www.knawat.com (hereafter the “Website”) and all of its dependent pages contain far too much information to be quoted in their entirety in these Terms and Conditions, the Member is responsible for reading and understanding all information contained on the Website. Knawat is not responsible for any inconvenience, loss of profit, or other complication that the Member, his or her business, or his or her customers may experience as a result of the Member’s failure to read and understand all information on the Website. Furthermore, it is the responsibility of the Member to contact and question Knawat customer service representatives regarding any portion of the Website that they have read but do not understand. The Member, for example, is responsible for all information contained in the following pages of the website as well as all information that is accessible by following links found on the following pages:
In addition to all information contained on the Website, the Member is accountable for any and all new information added to the Website at any time in the future. Such information is often, but not always referenced.
Last update in December 2017.
These Terms and other applicable conditions and notices contained herein govern your use of Knawat services and website. Your use of a particular Knawat website included within Knawat area may also be subject to additional terms outlined elsewhere on those sites.
Relationship between Knawat and the reseller (you)
Resellers are independent contractors of Knawat and are not considered employees of Knawat. Resellers are prohibited from making any unauthorized claims by the manufacturer, or claims that are illegal in any country. Resellers do not have the right to bind Knawat in any contract related to the business of the reseller. Reseller affirms that reseller is of legal adult age in the country in which reseller resides.
The visitor/member, by completing the signup process, hereby represents that they are of the legal age of the country in which they reside.
Account access & identity protection
In order to provide you with ease of access to your account, Knawat will place a cookie (a small text file) on any computer from which you access Knawat website. When you revisit Knawat website, this cookie will enable us to recognize you as a previous user or as the account holder and provide you with direct access to your account without requiring you to retype any password or other user identification. You are responsible for updating and maintaining the truth and accuracy of the information you provide to us relating to your account.
You are also responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You may not share your account with other people by providing them your password. However, if you decide to share your account with other people, you take full responsibility for their actions and liabilities. Users of public or shared computers should log out at the completion of each visit to Knawat website.
If you find that you’re a victim of identity theft and it involves a Knawat account, you should notify customer service. Then, you should report this instance to all your credit card issuers, as well as your local law enforcement agency. Knawat reserves the right to place any account on hold anytime with or without notification to the subscriber in order to protect itself and its partners from what it believes to be fraudulent activity. Knawat is not obligated to credit or discount a membership for holds placed on the account by either a representative of Knawat or by the automated processes of Knawat.
From time to time, we test various aspects of our service, and we reserve the right to include you in these tests without notice.
You and Knawat agree that the laws of the country which the shipment is sent from shall have exclusive jurisdiction over any dispute or claims, policies, and procedures between you and Knawat relating in any way to Knawat service or website or these Terms. You and Knawat expressly and irrevocably consent to personal jurisdiction and venue in these courts. The non-prevailing party shall pay all attorney’s fees and court costs.
Limitations on use
You must be 18 years of age or older to subscribe to Knawat service. While individuals under the age of 18 may utilize the service, they may do so only with the involvement of a parent or legal guardian. Unless otherwise specified we grant you a limited license to access Knawat website. You may not download (other than through page caching necessary for personal use), modify, copy, distribute, transmit, display, perform, reproduce, duplicate, publish, license, create derivative works from, or offer for sale any information contained on, or obtained from, Knawat website without our express written consent. Any unauthorized use of Knawat website or its contents will terminate the limited license granted by us.
Reseller understands that all information provided by Knawat is confidential and proprietary to Knawat and must be used by reseller according to the terms of this agreement. Reseller agrees to not provide any confidential or proprietary information received from Knawat to any business entity that may compete with Knawat. Any violation of confidentiality is grounds for immediate termination.
Knawat reserves the right to make amendments to this agreement at any time. Amendments may be the result of changes in economic, legal, or other factors that affect the business of Knawat.
Membership and payment
• By using Knawat service, you are expressly agreeing that we are permitted to bill you a recurring monthly or yearly subscription fee, any applicable tax and any other charges you may incur in connection with your use of Knawat services.
• The subscription fee will be billed at the beginning of your subscription and on each monthly or yearly renewal thereafter unless and until you cancel your membership.
Click on the “Billing Details” link within the “My Account” section of your Knawat retailer account to see the commencement date for your next renewal period. We will automatically bill or attempt to bill your Payment Method each month or year on the calendar day corresponding to the commencement of your membership. In the event your membership began on a day not contained in a given month, we will bill or attempt to bill your Payment Method on the last day of such month. For example, if you became a paying member with a monthly subscription on January 31st, your Payment Method would next attempt to bill on February 28th.
• All fees and charges are nonrefundable. We may change the fees and charges in effect, or add new fees and charges from time to time, but we will give you advance notice of these changes by email or within your account upon login. If you want to use a different Payment Method or if there is a change in your credit card validity or expiration date, you may edit your Payment Method information by clicking on the “My Account” button, available at the top of the pages of Knawat website. If your Payment Method reaches its expiration date, your continued access to the service constitutes your authorization for us to continue billing that Payment Method. If Knawat attempts to bill your Payment Method and does so unsuccessfully, you grant Knawat the right to re-attempt to process and bill your Payment Method for up to 180 days as well as bill your Payment Method for any unsuccessful accruing billings during such time.
By using Knawat services, you consent to receive electronic, phone, and mail communications from Knawat. These communications will include notices about your account (e.g., order updates and receiving e-mails) and information concerning or related to our service. These communications are part of your relationship with Knawat and you are entitled to receive them as part of the subscription. You agree that any notice, agreements, disclosure or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be written.
It is the Member’s responsibility to obtain payment or assurance of payment from their individual customers before ordering with Knawat. Knawat strongly recommends obtaining proper address verification systems (AVS) for credit card purchases and making sure all physical payments are deposited and cleared before placing the order with Knawat. Orders placed with Knawat are very difficult to cancel and are subject to any restocking fees. All payment shall be made via credit card payment, Verified PayPal payment, Knawat PrePay, or wire transfer for product orders. Knawat reserves the right to restrict payment to wire transfer for orders over $2,000 (two-thousand dollars) or any other order deemed to have high fraud risk and it will take 4-6 business days. All membership payment shall be made via major credit cards, Knawat PrePay, or Verified PayPal payment. Knawat will accept no other payment form than those here listed.
Fees and cancellations
For Knawat subscriptions
YOU, THE BUYER, MAY CANCEL THIS CONTRACT AT ANY TIME PRIOR TO MIDNIGHT OF THE THIRD BUSINESS DAY AFTER THE DATE OF THE TRANSACTION OR RECEIPT OF THE PRODUCT, WHICHEVER IS LATER.
All requests must be in writing or sent by email and must be postmarked or electronically date stamped within the cancellation period. All requests for cancellation must be sent via email to the Customer Support.
Also, you agree to our additional Fees and Cancellations policy.
We reserve the right to adjust prices at any time. Due to possible information misrepresentations, we may correct typographical and printing errors related to prices at any time. Members should be aware that product prices can and do fluctuate as a result of a supplier updating their wholesale pricing. Knawat has no control over any supplier’s pricing, shipping and handling charge policies and therefore cannot guarantee any item will remain at any particular price for any period of time.
Your Knawat subscription will be automatically renewed on a monthly or yearly basis. For your convenience, we will bill the monthly or annual subscription fee, plus any applicable tax, to the Payment Method you provide to us during registration (or to a different Payment Method if you change your account information). Your membership will automatically renew for successive monthly or yearly subscriptions, without prior notice to you, unless and until you cancel your membership or we terminate it. You must cancel your membership before it renews each month or year in order to avoid billing of the next month’s/year’s subscription fees to your Payment Method. You are not eligible to receive refunds once your Payment Method has been billed.
As a client of Knawat, you understand that you are an absolutely independent entity from Knawat. You are responsible to pay taxes to the country, federal or local authorities in accordance with any and all applicable laws. This tax responsibility includes collecting and remitting all appropriate sales taxes to the country and local authorities.
• You may cancel your trial/monthly/annual subscription to Knawat at any time:
1. through our online cancellation.
2. through an email to Customer Support.
3. through online live chat (available to Knawat Advanced, Pro, and Pro-plus retailers).
• WE DO NOT PROVIDE REFUNDS OR CREDITS FOR ANY PARTIAL-MONTH or YEAR SUBSCRIPTION PERIODS. We reserve the right to terminate your account for any or no reason.
Due to the nature of the data export, no refunds will be granted for this service.
All warranties for products purchased through Knawat are the responsibility of the respective manufacturers and their agents. All issues, claims, and questions concerning product warranties should be submitted directly to the manufacturer or supplier. In the event that the product is a health-related device or nutritional supplement, all information contained on the website, including information relating to medical and health conditions, products and treatments, is for informational purposes only. The information on Knawat website or information provided by the manufacturers of the products, or information on product packaging or labels is not meant to be a substitute for the advice of a physician or other medical professional and should not be used for prescribing a medication or diagnosing a health problem. Statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease.
Knawat diligently strives to provide the most accurate information as possible. However, as all specifications and descriptions are provided by the supplier of the product, Knawat makes no warranty expressed or implied with respect to the accuracy of the information, including price, product descriptions or product specifications. Both the product and manufacturer names are used only for the purpose of identification. Members are responsible for making sure the product information is correct with the product’s respective Manufacturers prior to selling any products from this site.
Knawat diligently strives to provide the most accurate information as possible. However, as all specifications and descriptions are provided by the supplier of the product, Knawat makes no warranty expressed or implied with respect to the accuracy of the information, including price, product descriptions or product specifications. In addition, due to size, the volume of requests and resource constraints; Data Exports, at times, may be delayed or contain data older than what is displayed on the website.
The manufacturer may require strict adherence to how their intellectual property is advertised. As such, some products may only be advertised at a Minimum Advertised Price (referred to herein as MAP). For all products under a MAP agreement, we will provide two prices: the wholesale cost and MAP. As a reseller, you agree to never advertise any products protected by a MAP agreement to end consumers for less than the MAP price. Products with a MAP will be clearly marked with an asterisk. Under no circumstances shall Knawat or any other party involved in creating, distributing, or supplying products for Knawat be liable for any direct, indirect, incidental, special, or consequential damages that result from, products purchased from Knawat. It is the reseller’s responsibility to verify with the manufacturer, any product information, images and descriptions prior to marketing any and all products. Product images are subject to change at any time and are not to be construed as exact representations of any products ordered since the manufacturers can change their products at any time without any notice.
Members are not allowed to repackage, reproduce, or otherwise resell Knawat memberships, technology, and/or data without the express written consent from Knawat. Also, bulk downloading or “screen scraping” of data from the Knawat website or subsidiary websites is prohibited without prior express written permission. Violation will result in the account being canceled and depending on the severity of the violation, we reserve the right to press criminal charges and/or seek civil compensation for damages, expenses, and revenues lost.
Contacting Knawat Suppliers
Knawat provides access to information about suppliers including but not limited to, trade name, brand(s), and product specifications, pricing, and availability. Knawat agreement with the supplier may restrict Knawat members from contacting the supplier directly. At Knawat sole discretion, your account may be canceled, without refund, if the member attempts to contact and establish a direct relationship with Knawat suppliers. Knawat will make every attempt, within reason, to accommodate a member request for additional products, pricing, or services from a supplier on behalf of the member.
Products sales & venue disclaimer
Although all of the suppliers Knawat works with are authorized distributors of the products they sell, and Knawat is authorized to act as a venue to supply said products, this does not indicate that all items are suitable for resale under any particular circumstance or venue. Knawat acts only as a venue to provide access to wholesale and bulk products.
It is the member’s responsibility to ascertain any particular product’s suitability for sale in any given venue that the customer chooses to sell through, whether this is through a “brick & mortar” store, an online store, online auctions, or any other venue. Members are responsible to discover and comply with any specific manufacturer policies or MAP (minimum advertised price) restrictions.
It is also the member’s responsibility as a businessperson to ascertain the legal implications of selling items that may be prohibited, by law or otherwise, in certain regions or venues.
For anyone who plans to sell items through an online marketplace (or auction) site, it is recommended that you review the terms and conditions of the online marketplace, as well as check to be sure any product you hope to sell is not prohibited by the online marketplace.
Please note, some items which are prohibited are not necessarily against the law to sell but are simply items that a marketplace has decided to prohibit based on their own decision.
Knawat has no control over what is and isn’t legal in any online marketplace, venue or region and is not responsible for the sale of any product through our services.
Shipping and handling
Shipping and handling charges
You are responsible to pay the shipping and handling charges for all products purchased from Knawat. You are responsible for these charges for shipments that are refused or returned for any non-supplier caused. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us. ANY ODD SIZED OR EXCESSIVE WEIGHTED ITEMS MAY REQUIRE A CUSTOM SHIPPING COST CALCULATION FROM Knawat. ON THESE OCCASIONS, THE ORDERS WILL NOT SHIP UNTIL YOU HAVE APPROVED THE CUSTOM SHIPPING COST. Depending on the information provided by the supplier, Knawat may publish the shipping weights of items. The publication or absence of, shipping weights cannot be used to determine ship cost and/or your financial obligation. The ‘Ship Cost’ provided on every product page and in the shopping cart should solely be used for determining the shipping cost.
Knawat is not responsible for loss, or damages as a result of misplaced, disordered or other typographical errors that occur during order placement. The members have sole responsibility for verifying the accuracy of the order, including actual item, pricing, shipping, and/or handling, prior to order submission. Order placement means (single, batch or API) does not change member responsibility and subsequent financial responsibility.
Generally, once an order is placed, it cannot be changed in any way. However, under certain circumstances, orders can be canceled and/or modified. If the Member contacts Knawat customer service department using the online form as soon as possible with a change request, it may be occasionally possible to amend the order. Knawat is not responsible for any loss, or damages that are a result of a change request occurring after the order has been placed.
Knawat does not allow the return request for the product that was purchased by its platform, except in the event that the product is damaged or in case the product does not match the requested one.
As a pioneering leader in the drop shipping industry, Knawat is proud to be the first and only company to offer our members’ fraud protection for drop shipping. All Knawat members automatically receive this service at no additional cost.
Knawat and its supplier and distribution partners reserve ownership and copyright to all materials published by Knawat. Reproductions and alterations of individual product images and descriptions may be used for marketing & reselling purposes. You must receive written consent from Knawat for any other use or any modification of product images and other copyrighted materials. Knawat allows its members to resell the products in our catalog.
Knawat is a registered trademark of Knawat. Knawat.com and other marks indicated on our site are trademarks of Knawat. All Knawat graphics, logos, page headers, button icons, scripts and service names are trademarks or trade dress of Knawat. It is prohibited to use any of Knawat Trademark labels, in any manner that is likely to cause confusion among customers, in any manner that dilutes Knawat rights, or in any manner that disparages or discredits Knawat. All other trademarks not owned by Knawat that appear on the Knawat website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Knawat. Any images of persons or personalities contained on the Knawat website shall not be an indication of endorsement of any particular product or our service unless otherwise specifically indicated.
Use of information submitted
Knawat is free to use any comments, information, ideas, concepts, reviews, or techniques contained in any communication you may send to Knawat, including, without limitation, responses to questionnaires or through postings to the Knawat website without further compensation, acknowledgment or payment to you for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products and creating, modifying or improving Knawat website or other websites. Furthermore, by posting any information on our site, submitting suggestions, or in responding to questionnaires, you grant us a non-exclusive, royalty-free license to display, use, reproduce or modify that information.